FAQs

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FAQs

General Question

Yes, we ship safely across India with reliable courier partners.

All items are carefully wrapped with protective materials and shipped in secure, impact-resistant packaging.

Delivery charges vary depending on the size, weight, and destination. We will share the exact cost at the time of ordering.

Yes, once shipped, we will share a tracking number so you can follow your order status.

You can visit our store, contact us online, or call us to discuss your requirements. We’ll guide you through the design and selection process.

Yes, you can bring in or send your artwork or photo, and we’ll create a frame that enhances and protects it.

Definitely! We offer a wide range of styles, colors, and finishes to complement your existing décor.

Yes. For personalized foil prints and custom frames, we can share a digital preview before production begins.

Payment & Policy

We accept major credit/debit cards, UPI, net banking, and cash payments for in-store orders.

Yes, if your order arrives damaged, we will replace it or provide a full refund after verification.

Orders can be modified or canceled within 24 hours of placement. Custom orders may have restrictions.

Yes, we provide GST-compliant invoices upon request for business orders.

All our products are made to last. We provide a workmanship guarantee on every custom frame and foil print.

Yes, for custom frames and personalized foil prints, we request a 50% advance to begin production.

Yes, all online transactions are processed through encrypted and PCI-compliant payment gateways for complete security.

Complex customizations may have an additional charge, which will be communicated upfront before confirming the order.

Custom-made frames and personalized foil prints are non-refundable unless damaged or incorrect due to our error.